Bermex is in a unique position to
provide trained meter reading and field services personnel. Using an internally
developed training program Bermex will be responsible for the on-going training
of our employees.
Trainees complete classroom and
field training in which several
instructional methods are utilized;
PC based training using the Meter Coach system, audio and video
training, a meter reading slide
program, textbook and workbook
exercises with samples and practice questions, hands-on instruction,
review tests, and question and
answer sessions. Trainee performance undergoes intense scrutiny and
appropriate comments are relayed
back to the trainee.
This procedure allows corrective
action to be immediately implemented and helps ensure that Bermex is delivering
“World Class” customer service. Training materials include
workbooks complete with exercises and testing., VHS video on meter reading,
handouts on safety and dogs, and recording read data.
Also included is an orientation
to Bermex as a company, our role as
a contractor, personnel policies, and
the general company philosophies. Bermex also includes instruction
in safety procedures, rules and
regulations, and customer service
At the completion of classroom instruction, successful trainees proceed into
field training. Bermex solicits comments and provides feedback to the employee.
Continuous evaluation of the employee is undertaken. Continued...